Shipping policy
Processing and Fulfillment Time
All products are made to order. Production typically takes 2–5 business days before your order is shipped.
During peak seasons, holidays, or promotional periods, fulfillment times may be slightly longer. Production times cannot be expedited.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery location. The current shipping rates are as follows:
Portugal
Standard Shipping: €4.99
Free Shipping: orders of €75.00 or more
European Union
Standard Shipping: €6.49
Free Shipping: orders of €100.00 or more
United Kingdom
Standard Shipping: €7.99
Free Shipping: orders of €100.00 or more
International
Standard Shipping: €9.99
Free shipping is not available for international destinations.
Shipping rates may change during promotional periods. Any updates will be clearly displayed at checkout.
Estimated Delivery Times
Delivery estimates begin once the order has been produced and shipped.
Portugal and European Union: 5–10 business days
United Kingdom: 7–12 business days
International: 10–20 business days
These estimates are not guaranteed and may be affected by factors such as customs processing, local postal services, weather conditions, or unexpected carrier delays.
Shipping Locations
We ship worldwide. Orders are dispatched from fulfillment facilities located in Europe, the United Kingdom, North America, or other regions depending on product availability and proximity to the destination address.
In some cases, items within the same order may be shipped separately.
Order Tracking
Once your order has been shipped, you will receive a confirmation email that includes a tracking link, when available. Tracking information may take up to 48 hours to update after dispatch.
Customs and Import Taxes
Orders shipped outside the European Union may be subject to customs duties, import taxes, or additional processing fees charged by the destination country. These charges are not included in product prices or shipping costs and are the customer’s responsibility.
We are not responsible for customs delays, additional fees, or packages held by customs authorities.
Incorrect Address or Failed Delivery
Please ensure that your shipping address is complete and accurate at the time of purchase. We are not responsible for packages lost or returned due to incorrect or incomplete address information provided by the customer.
If an order is returned to us due to an incorrect address or failure to collect, reshipment can be arranged once any additional shipping costs have been paid by the customer.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost during transit, please contact us at: leashandlatte@outlook.com
Include your order number and any relevant information so that we can assist with a resolution.